Last updated: 16 September 2026
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This policy applies to orders placed on elanskincare.com with Elan Skincare Group Pte. Ltd.
All sales are final
Because our masks are personal skincare products, we do not accept returns, exchanges or refunds for change of mind, including for opened or unopened boxes.
Damaged, defective or incorrect items
If your order arrives damaged, defective or is not what you ordered, email us at contact@elanskincare.com within 3 days of delivery or collection. Please include your order number and photos of the item and packaging. Once we have confirmed the issue, we will send you a replacement at no cost. If a replacement is not available, we will refund the amount you paid for the affected item to your original payment method.
Your statutory rights
Nothing in this policy affects your rights under Singapore law, including the Consumer Protection (Fair Trading) Act.
Contact
Elan Skincare Group Pte. Ltd.
Email: contact@elanskincare.com